Your privacy matters to ph11. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a ph11 player in the Philippines.
These highlights summarize our core privacy commitments. The full policy below contains the complete and binding details — please read it in full.
ph11 uses 256-bit SSL encryption, secure server infrastructure, and strict access controls to protect your personal data from unauthorized access, disclosure, or misuse at every point in our systems.
ph11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the ph11 platform and to comply with our legal obligations.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by ph11. We make exercising these rights straightforward.
ph11's data practices are designed to comply with the Philippine Data Privacy Act of 2012 and the regulations issued by the National Privacy Commission (NPC). We take our legal obligations seriously.
ph11 only retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.
If ph11 makes material changes to this Privacy Policy, we will update the "Last Updated" date and, where appropriate, notify you directly. Continued use of the ph11 platform after changes are posted constitutes acceptance.
This Privacy Policy is issued by ph11 ("ph11," "we," "us," or "our"), the operator of the online casino platform accessible at ph11.one and any associated mobile applications or platforms (collectively, the "Platform"). ph11 is the data controller responsible for the personal data of players and visitors collected through the Platform.
ph11 is committed to protecting the privacy and personal data of all individuals who interact with our Platform. This Privacy Policy explains how ph11 collects, uses, stores, shares, and protects your personal data, and sets out the rights you have in relation to that data under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By accessing or using the ph11 Platform, registering an account, or otherwise providing your personal data to ph11, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.
This Privacy Policy should be read together with ph11's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
ph11 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
Identity & Contact Data
Financial Data
Technical & Usage Data
Communications Data
ph11 does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless it is strictly necessary for compliance purposes, such as health information relevant to a responsible gaming self-exclusion request. Where such data is collected, it is handled with the highest level of care and protection.
ph11 collects your personal data through the following means:
Directly From You
The majority of the personal data ph11 holds about you is provided directly by you during the account registration process, when completing KYC (Know Your Customer) verification, when making deposits or withdrawal requests, when contacting customer support, or when responding to surveys or promotions.
Automatically Through the Platform
When you access and use the ph11 Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, browser type, and your interactions with the Platform's features and games. Please refer to Section 7 (Cookies & Tracking) for more details.
From Third Parties
ph11 may receive personal data about you from third parties in limited circumstances, including:
ph11 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and manage your ph11 player account, including KYC verification and ongoing account maintenance. |
| Service Delivery | To provide you with access to ph11's games, process your deposits and withdrawals, and deliver the services you have requested. |
| Legal Compliance | To comply with applicable laws and regulations, including AML obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012. |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform. |
| Responsible Gaming | To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion. |
| Customer Support | To respond to your queries, complaints, and disputes, and to maintain records of our communications with you. |
| Marketing | To send you promotional offers, bonuses, and updates about ph11 — but only where you have given your consent to receive such communications. |
| Platform Improvement | To analyze usage patterns, conduct research, and improve the features, performance, and security of the ph11 Platform. |
ph11 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.
Under the Philippine Data Privacy Act of 2012, ph11 processes your personal data on the following legal bases:
Where ph11 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
ph11 does not sell, rent, or trade your personal data to third parties. ph11 may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:
Service Providers
ph11 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, IT infrastructure and hosting providers, customer support platform providers, and fraud prevention and AML screening services. These providers are contractually bound to process your data only on ph11's instructions and in accordance with applicable data protection laws.
Regulatory and Law Enforcement Authorities
ph11 may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or other competent government authorities where required to do so by law, court order, or regulatory direction.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of ph11's business, your personal data may be transferred to the relevant successor entity. ph11 will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
All third parties with whom ph11 shares personal data are required to maintain appropriate technical and organizational security measures and to use the data only for the purposes for which it was shared.
ph11 uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support security and fraud prevention measures. A cookie is a small text file placed on your device when you visit the Platform.
ph11 uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
ph11 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
While ph11 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. ph11 cannot guarantee the absolute security of your data, and you use the Platform at your own risk in this regard.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph11 will notify the National Privacy Commission (NPC) and, where required, affected individuals in accordance with the timelines prescribed under the Data Privacy Act of 2012 and its implementing rules.
ph11 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after account closure, or as required by law |
| Transaction and financial records | Minimum 5 years from the date of the transaction, in accordance with AML regulations |
| Game activity logs | 3 years from the date of the activity, or longer if required for dispute resolution |
| Customer support communications | 3 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
| Technical and usage data | Up to 13 months from collection |
Upon expiry of the applicable retention period, ph11 will securely delete or anonymize your personal data in a manner that prevents its reconstruction or recovery.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph11:
You have the right to be informed about how your personal data is collected, used, and processed by ph11 — which is the purpose of this Privacy Policy.
You have the right to request a copy of the personal data ph11 holds about you, along with information about how it is being processed.
You have the right to request that ph11 correct any inaccurate or incomplete personal data it holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, in accordance with the Data Privacy Act.
To exercise any of these rights, please contact ph11's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Privacy Policy. ph11 will respond to all verified requests within the timeframes prescribed under the Data Privacy Act of 2012.
ph11 may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or altered by unauthorized individuals. ph11 will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.
The ph11 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph11 does not knowingly collect personal data from individuals under the age of 21.
If ph11 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to ph11, please contact us immediately using the details in Section 14.
ph11 employs age verification measures during the registration process to prevent underage individuals from accessing the Platform. However, ph11 relies on users to provide accurate information about their age and cannot guarantee that all underage access attempts will be detected.
The ph11 Platform may contain links to third-party websites or services, such as payment provider portals. ph11 is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the ph11 Platform and does not extend to any third-party sites you may access via links on the Platform.
ph11 encourages you to review the privacy policies of any third-party websites you visit. ph11 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
ph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, ph11 will update the "Last Updated" date at the top of this page.
Where changes are significant, ph11 may also notify you directly via email or through a notice on the Platform. Your continued use of the ph11 Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.
ph11 encourages you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and contact ph11 to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or ph11's handling of your personal data, please contact ph11's Data Protection Officer (DPO) through the live chat support feature available on the Platform, which is available 24 hours a day, 7 days a week.
You may also reach ph11 by email. The ph11 support email address is displayed in the footer of this page as plain text for your reference.
ph11 will acknowledge all privacy-related inquiries within 72 hours and will endeavor to resolve them within 30 calendar days. Where a request is complex or involves a large volume of data, ph11 may extend this period by a further 30 days, in which case you will be notified of the extension and the reasons for it.
If you are not satisfied with ph11's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
This Privacy Policy was last updated on January 1, 2026. If you have questions about what has changed since the previous version, please contact ph11 support before continuing to use the Platform.
ph11 protects your data so you can focus on what matters — playing your favorite slots, bingo, and live casino games with peace of mind. Join Filipino players from Manila to Davao on ph11 today.
Must be 21 years or older to register and play. Please gamble responsibly.