ph11 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and ph11 ("ph11," "we," "us," or "our") governing your access to and use of the ph11 online casino platform, including all games, features, promotions, and services made available at ph11.one and any associated mobile applications or platforms (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with ph11's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease using the Platform.

ph11 reserves the right to modify, update, or replace any part of these Terms at any time and at its sole discretion. When material changes are made, ph11 will update the "Last Updated" date at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.

Age Requirement

Access to and use of the ph11 Platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations and the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account, you represent and warrant that you meet this age requirement. ph11 reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.

Eligibility Criteria

To be eligible to register and use the ph11 Platform, you must:

• Be at least 21 years of age;
• Be a resident of or physically located in the Philippines at the time of play;
• Not be an employee, contractor, director, officer, or agent of ph11 or any of its affiliated companies, or an immediate family member of any such person;
• Not be a person who has been self-excluded from ph11 or any other gaming platform under a self-exclusion program;
• Not be prohibited from participating in online gambling under any applicable law or regulation;
• Have the legal capacity to enter into a binding agreement under Philippine law.

Registration Process

To create a ph11 account, you must provide accurate, current, and complete information as requested during the registration process, including your full legal name, date of birth, residential address, and a valid contact number and email address. You agree to maintain and promptly update your account information to keep it accurate and complete at all times.

ph11 conducts Know Your Customer (KYC) verification as part of its compliance obligations. You may be required to submit government-issued identification documents, proof of address, and other supporting documents before your account is fully activated or before any withdrawal is processed. Failure to complete KYC verification may result in restrictions on your account.

Each player may hold only one (1) active account on the ph11 Platform. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or contact numbers — is strictly prohibited. ph11 reserves the right to close all duplicate accounts and to void any bonuses, winnings, or balances associated with them.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account credentials with any third party or allow any other person to access or use your account. ph11 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorization, you must notify ph11 immediately via the live chat support channel. ph11 will take reasonable steps to investigate and, where appropriate, secure your account pending investigation.

You are responsible for all activity that occurs under your account, including all wagers placed and all transactions made. ph11 reserves the right to void any transaction or wager that it reasonably believes was made by a person other than the registered account holder.

Deposits

All deposits to your ph11 account must be made using payment methods accepted by ph11, which currently include GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱). ph11 does not accept deposits made using funds that are not legitimately owned by the account holder.

Minimum and maximum deposit limits apply and are displayed at the time of transaction. ph11 reserves the right to modify these limits at any time. Deposits are generally credited to your account immediately upon confirmation from the payment provider, though processing times may vary depending on the payment method used.

Withdrawals

Withdrawal requests are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal can be processed;
• Withdrawals may only be made to a payment method registered in your name and previously used to make a deposit, or to a verified account in your name;
• Any bonus funds credited to your account are subject to applicable wagering requirements before they may be withdrawn;
• ph11 reserves the right to request additional documentation before processing any withdrawal;
• Minimum withdrawal amounts apply and are displayed at the time of the withdrawal request;
• ph11 aims to process verified withdrawal requests within the timeframes displayed on the Platform, but cannot guarantee processing times due to factors outside its control, including payment provider processing times.

ph11 may from time to time offer bonuses, free spins, cashback, reload offers, and other promotional incentives to eligible players. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum withdrawal limits, which will be communicated at the time the offer is made.

General bonus terms that apply across all ph11 promotions unless otherwise stated include:

• Bonuses are available to eligible players only and may not be available to all account holders;
• Only one bonus may be active at a time unless explicitly stated otherwise;
• Bonus funds must be wagered the specified number of times before any associated winnings can be withdrawn;
• ph11 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time;
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim bonuses, placing offsetting bets, or exploiting promotional terms — will result in the forfeiture of the bonus and any associated winnings, and may result in account closure;
• Bonuses are for entertainment purposes and ph11 makes no representation that any bonus will result in a financial gain for the player.

All games available on the ph11 Platform — including slots, live casino games, bingo, Teen Patti 20-20, and all other titles — are governed by individual game rules, which are accessible within each game. In the event of any conflict between these Terms and the specific rules of a game, the specific game rules shall prevail with respect to that game.

ph11 uses certified Random Number Generator (RNG) technology for all applicable games to ensure that game outcomes are genuinely random and not subject to manipulation by ph11 or any third party. Live dealer games are conducted by trained dealers in real time and are subject to the same standards of fairness.

In the event of a technical malfunction, disconnection, or system error during a game, ph11 will make reasonable efforts to resolve the issue and restore the game to its correct state. Where this is not possible, ph11 reserves the right to void the affected round and return the wager to the player's account. ph11 shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.

The following conduct is strictly prohibited on the ph11 Platform. Engaging in any of the following may result in immediate account suspension or termination, forfeiture of balances, and referral to the relevant authorities:

• Registering an account if you are under 21 years of age or are otherwise ineligible under these Terms;
• Providing false, inaccurate, or misleading information during registration or at any other time;
• Creating or operating more than one account;
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games;
• Engaging in collusion with other players to gain an unfair advantage;
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game;
• Engaging in any form of money laundering, fraud, or other financial crime using the Platform;
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or systems;
• Harassing, threatening, or abusing ph11 staff or other players;
• Using the Platform for any purpose other than personal entertainment.

All content on the ph11 Platform — including but not limited to the ph11 brand name and logo, website design, graphics, text, game interfaces, software, and all other materials — is the exclusive property of ph11 or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content on the Platform without the prior written consent of ph11.

Any unauthorized use of ph11's intellectual property is strictly prohibited and may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact ph11 with full details of your claim.

To the fullest extent permitted by applicable law, ph11 and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption — arising out of or in connection with your use of or inability to use the Platform, even if ph11 has been advised of the possibility of such damages.

ph11's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ph11 account in the thirty (30) days immediately preceding the event giving rise to the claim.

ph11 does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. ph11 makes no representations or warranties of any kind, express or implied, regarding the Platform or its content, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms shall limit or exclude ph11's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

ph11 is committed to promoting responsible gaming and takes its obligations in this area seriously. ph11 provides a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are accessible directly from your account dashboard at any time.

If you feel that your gambling is becoming a problem, ph11 strongly encourages you to make use of these tools and to seek support. You may also request a permanent self-exclusion from the ph11 Platform by contacting customer support. Once a self-exclusion is in place, ph11 will take reasonable steps to prevent you from accessing your account for the duration of the exclusion period.

ph11 strictly enforces the 21+ age requirement and will not knowingly allow minors to access the Platform. If you are aware of a minor who has accessed the Platform, please notify ph11 immediately.

For more information on responsible gaming practices and support resources, please visit the ph11 Responsible Gaming page.

ph11 reserves the right to suspend, restrict, or terminate your account and your access to the Platform at any time and for any reason, including but not limited to:

• Breach of any provision of these Terms;
• Suspected fraudulent, illegal, or abusive activity;
• Failure to complete KYC verification within a reasonable time;
• Regulatory requirements or instructions from PAGCOR or other competent authorities;
• Extended periods of account inactivity, subject to applicable dormancy policies.

Upon termination of your account for cause, ph11 reserves the right to withhold any balance pending investigation. Where termination is not for cause, ph11 will return any verified real-money balance to you via your registered payment method, subject to applicable verification requirements.

You may close your account at any time by contacting ph11 customer support. Account closure requests will be processed within a reasonable timeframe. Any pending wagers at the time of closure will be settled in accordance with the applicable game rules.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

The parties irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

ph11 operates in compliance with the regulatory framework established by PAGCOR. Any regulatory complaints may be directed to PAGCOR through its official channels. ph11 will cooperate fully with any regulatory investigation or inquiry.

If you have any questions about these Terms, wish to raise a complaint, or need to contact ph11 for any reason related to your account or the Platform, please reach out to the ph11 customer support team via the live chat feature available on the Platform, available 24 hours a day, 7 days a week.

You may also contact ph11 by email. The ph11 support email address is displayed in the footer of this page as plain text. Please include your registered account username and a clear description of your query or complaint in all correspondence.

ph11 aims to acknowledge all complaints within 24 hours and to resolve them within 14 business days. Where a complaint cannot be resolved within this timeframe, ph11 will keep you informed of the progress of the investigation.

In the event of a dispute regarding a game outcome or transaction, ph11's records shall be the primary source of reference. ph11 maintains detailed logs of all game activity and transactions, and these records will be used to investigate and resolve disputes in good faith.